For more information on the current out of hours service, and how to get set up, please go to www.outofhourshelp.ac.uk

 

NorMAN Out Of Hours Helpline

The Out of Hours Helpline service is a shared service providing first line IT support to students and staff of participating universities. The service now operates 24hours a day, seven days a week including Bank Holidays. Contact to the service may be made by phone, free phone, email and SMS text.

The NorMAN Out of Hours IT Helpline project started as a year-long project funded by JISC and NorMAN (North-eastern Metropolitan Area Network), to investigate actual and potential demand for an out of hours helpline service. Previous trials of an out of hours service have not proved cost-effective for the relatively low internal demand but the project is establishing the feasibility of providing such a service on a collaborative basis across the region and beyond.